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B2B Distribution
AI agents cut order-ops headcount need by 60%
A wholesale distributor deployed AI commerce agents on ClicksCloud to handle order entry, status updates, and exception handling.
−60%
Manual touches
24/7
Coverage
$280K
Annual savings
0
New hires needed
The challenge
Order ops was a 6-person team drowning in email, EDI mismatches, and customer status pings. Hiring more wasn't scalable — and turnover was crushing institutional knowledge.
The solution
We deployed a suite of ClicksCloud AI agents trained on the distributor's catalog, pricing tiers, and SLA rules. Agents triage incoming orders, resolve common exceptions, and proactively notify customers — escalating only edge cases.
The results
60% reduction in manual ops touch-time. 24/7 coverage with no added headcount. $280K annualized savings reinvested into growth roles.